Cerrar Conversación

// Webhook de Zendesk/Freshdesk
async function onTicketResolved(ticketData) {
  const phone = ticketData.customer.phone;
  
  // Buscar conversación por teléfono
  const conversation = await fetch(
    `https://api.whaapy.com/conversations/v1/by-phone/${encodeURIComponent(phone)}`,
    { headers: { 'Authorization': 'Bearer wha_xxxxx' } }
  ).then(r => r.json());
  
  if (conversation.data) {
    // Cerrar conversación
    await fetch(
      `https://api.whaapy.com/conversations/v1/${conversation.data.id}/close`,
      {
        method: 'POST',
        headers: { 'Authorization': 'Bearer wha_xxxxx' }
      }
    );
  }
}

// Cron job diario
async function closeInactiveConversations() {
  // Obtener conversaciones inactivas por 7 días
  const inactive = await fetch(
    'https://api.whaapy.com/conversations/v1?filters=' + 
    encodeURIComponent(JSON.stringify({ inactiveDays: 7 })),
    { headers: { 'Authorization': 'Bearer wha_xxxxx' } }
  ).then(r => r.json());
  
  for (const conv of inactive.data) {
    await fetch(
      `https://api.whaapy.com/conversations/v1/${conv.id}/close`,
      {
        method: 'POST',
        headers: { 'Authorization': 'Bearer wha_xxxxx' }
      }
    );
  }
}